This course combines what you need to know about data protection legislation with practical application of telephone skills. 

The morning session offers a practical and interactive guide to data protection legislation, with the opportunity to share your experiences, address your concerns and develop your strategy for compliance.

After lunch will be a workshop giving advice and practice on how to make and receive business phone calls, professionally.  From answering the phone to dealing with difficult customers and handling receptionists to finding and speaking to Managing Directors of blue-chip companies.

Further information can be found here: Data protection (GDPR) and Telemarketing – Effective Telephone Skills – 1-Day Combined Training Course | Halton Business Improvement Districts (

To book your place get in touch with us on 0333 358 3573 or email