Effective Telephone Skills – 1/2 day – face to face
June 21 @ 9:30 am - 1:30 pm
TELEPHONE TRAINING DESCRIPTION and OUTLINES:
Grow your business with tailored telemarketing training for your staff. Novices to experienced sales executives will bring in more new customers from telesales appointments. Open telemarketing workshops are cost effective, down to earth, interactive guides on making business appointments on the phone. Onsite training will give solutions to individual and typical problems about selling on the phone. Structured workshops will reveal the needs of your buyers and match your best, selling points to the needs of buyers and develop conversations that put the buyer at the centre of each call.
The workshops are cost effective, down to earth, practical workshops on Making Business Appointments on the Phone. They give a clear guide on how to plan and structure calls, match selling points to the needs of buyers and develop conversations that put the buyer at the centre of each call but keeping it under the control of the telemarketer.
This is very much a nuts and bolts approach which gives a call structure, beneficial to novices, and lots of nuggets of ideas for experienced telemarketers alike.
The workshops are divided into 4 parts of approximately 1 hour each:
- Part 1 – The Pitch
- Part 2 – Conversation Development and Objection Handling
- Part 3 – The Close
- Part 4 – Getting Past the Gatekeeper