Effective Telephone Skills – 1/2 day – face to face

Halton Chamber of Commerce 7th Floor, Municipal Building, Kingsway, Widnes,

TELEPHONE TRAINING DESCRIPTION and OUTLINES: Grow your business with tailored telemarketing training for your staff.  Novices to experienced sales executives will bring in more new customers from telesales appointments. Open telemarketing workshops are cost effective, down to earth, interactive guides on making business appointments on the phone. Onsite training will give solutions to individual and […]

How to Manage Complaints Effectively training – 1/2 day face to face

Halton Chamber of Commerce 7th Floor, Municipal Building, Kingsway, Widnes,

Duration ½ Day Overview Our immediate reaction to any sort of complaint, is often - and naturally - very defensive. Therefore we need to be able to deal with complaints successfully with a non-defensive attitude. However, people who complain to us are giving us a second chance - they have not already gone to the […]

Effective Telephone skills – 1/2 day – face to face

Halton Chamber of Commerce 7th Floor, Municipal Building, Kingsway, Widnes,

THE TELEPHONE TRAINING  DESCRIPTION and OUTLINES: Grow your business with tailored telemarketing training for your staff.  Novices to experienced sales executives will bring in more new customers from telesales appointments. Open telemarketing workshops are cost effective, down to earth, interactive guides on making business appointments on the phone. Onsite training will give solutions to individual […]

Excel Level 1 – Mastering the Essentials – 1 Day training – face to face

Halton Chamber of Commerce 7th Floor, Municipal Building, Kingsway, Widnes,

Own laptops required!  Overview This course gives you all the essentials you need to get started with Excel. You will learn how to use spreadsheet layout to best effect; how to enter and change data; tips and shortcuts; arithmetic formulas; functions and printing. If you have numbers to manipulate in your business, this is the […]

Excellence in Customer Care training- 1/2 day face to face

Halton Chamber of Commerce 7th Floor, Municipal Building, Kingsway, Widnes,

Duration ½ Day Overview The purpose of this course is to improve levels of customer service throughout an organisation. Customer care approaches need to be firmly rooted within the culture and practices of an organisation and ideally this programme should be rolled out across whole departments. We take an interactive approach, using a variety of […]

Excel 1 Day Advanced – Smarter Working – face to face

Halton Chamber of Commerce 7th Floor, Municipal Building, Kingsway, Widnes,

SMARTER WORKING Duration 1 day Overview This course will extend your knowledge of Excel by introducing concepts which will allow you to analyse numerical data more stringently and to automate commonly used procedures. Recommended for Staff who are already using Excel to analyse data and want to be able to extend their knowledge and work […]